Our promise for your success
Everything from a single source
Innovative approach
Personal contact persons
Customer proximity
Professional process consulting
All services from a single source
Our range of services extends from maintenance contracts for our software products to consulting services during project implementation and support during ongoing operations.
We can advise you remotely or on site, provide you with support via a standard service level agreement (SLA) or on demand on an individual basis. If required, we can take over the complete operation of the products in the r>it Cloud. Thanks to the support of our competent team, coupled with our many years of experience, you are in the best hands.
Analysis/concept
We would be happy to look at your current situation together and advise you on how you can achieve your digitalisation goals step by step. Starting with a workshop on the basics of "digital signatures", through to the design and implementation of digital processes with the help of our tried-and-tested modular system.
Experience workshop "Digital signature"
Experience a practical and demo-rich introduction to signatures, encryption, certificates and all organisational, legal and technical aspects. We will show you our live demo toolkit based on realised customer scenarios.
Consulting/Implementation
Flexibility according to your needs
Support for the implementation of our products in your existing processes or system environment ranges from selective support to complete processing, on site or remotely - tailored to your needs.
SAP Expertise
One of our key differentiators from other providers is our high level of SAP integration expertise. We have been focussing on the optimal connection of our product range to the SAP ERP system (ERP or S/4HANA) since 1999. All our products support seamless integration into SAP (workflow, message determination, SAP ABAP add-on, SAP GUI integration, storage in your SAP archive, etc.).
Support
Excellent support for you
Our support team is on hand with help and advice. Based on our product SLA, we are available from Mon-Fri 08:00 to 17:00 (excluding public holidays in Austria) to answer your questions.
Whether it concerns product questions, error situations or application support - we are available for you via support@rit.at reachable.
Be it to keep your solution up to date, to answer your questions or to check signatures and certificates - if the worst comes to the worst - because you need help quickly to resolve your issue.
Maintenance/Operation
Software maintenance in a nutshell
We are constantly developing our software products further. We provide you with new updates, upgrades and service packs as part of the maintenance contracts. We value your feedback on existing products and it is often your ideas and suggestions that lead to improvements in our products. A long-term maintenance strategy is a matter of course for us!
Roadmap: 4 simple steps
Our roadmap stands for a proven, targeted and risk-minimising approach
Webinar/Live Demo
Customised and adapted to your requirements
(Optional) Experience workshop
3 hours online or on site - basics, application scenarios, live demos, legal and organisational aspects.
Proof of Concept
Examination of technical feasibility, system integration, clarification of organisational aspects, user acceptance
Rollout
Establishment throughout the company, implementation of further processes with the knowledge gained