Ulm University Hospital - Patients sign documents digitally on admission

The challenge

At the beginning of a hospital stay, patients are confronted with a multitude of bureaucratic, organisational and data protection issues. In order to keep this as stress-free, resource-saving and uncomplicated as possible, Ulm University Hospital has a central, inpatient admission centre at one location, which serves as the first point of contact for all planned hospital stays.

Patients can register there and discuss everything to do with their stay. On conventional days, up to 300 patients are admitted as inpatients.

Goodbye paper!

At admission: In the past, there were a large number of paper documents for patients to sign, which the admissions staff then had to process accordingly. This involved printing, filing correctly, scanning and feeding them into the subsequent workflow, etc. Consequently, there were a large number of manual and error-prone processes that consumed time and resources.

The approach

Together with our partners ATSP and StepOver, and with the collaborative involvement of Ulm University Hospital, we were able to launch and implement the project in a short space of time. Coordinated project management, specialist expertise and technical know-how in SAP and interface management played a key role in the project’s successful implementation.

The required documents are generated as PDFs in the central patient admissions system in SAP IS-H and transferred to the Signatur Pad via seamlessly integrated software. There, the documents are displayed to patients, who read them and sign them immediately. This eliminates the time-consuming process of scanning signed documents. Relevant patient documents are immediately available to the wards – saving tens of thousands of pages of paper.

Our competences

ATSP: Project management of the entire roll-out process for Sign-Pads for digital patient registration; SAP I-SH process implementation

StepOver: Provision of hardware: signature pads, to enable every patient to sign on the signature pad using a stylus

r>it: Provision of the software: e-Sign Agent, incl. SAP add-on, to enable seamless integration of the Sign Pad in SAP IS-H

University Hospital Ulm: Integration and connection to SAP IS-H to optimise control of the digital process chain and use automated archiving

Link to the video

Link to the press article